Have you heard about Sharpen's "Usable AI" approach to revolutionizing the mid-market contact center? 🤖📞

In the most recent episode of CX Without the BS, Charlie Newark-French breaks down the four key areas where AI is making a real impact:

➡️Self-service & IVR
➡️Routing
➡️Agent Assist
➡️Supervisor tools & analytics

Sharpen is betting big on "agent assist" - empowering agents with AI superpowers to deliver better customer experiences. 💪

But what about the other areas? How do you think AI can be best leveraged across the entire customer journey?

Watch the full episode ([ Ссылка ]) to learn more about Sharpen's unique "Usable AI" philosophy, and let me know your thoughts in the comments below! 👇

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