scenario


Good morning, Central London Medical Centre.

Hello, could I make an appointment to see a GP, please.

May I have your name, please.

Yes, it’s Hanako Suzuki.

Could you spell that out for me?

H - A - N , as in Notebook, A- K - O , S- U - Z ,as in zoo U - K - I .

Lovely, and your date of birth?

Thirty-first October nineteen seventy-seven.

And your post code please.

W1U 7SP, wonder 1 you 7 spaghetti banana

And can you give me the first line of your address?

1 Great Western Road.

That’s all grand. And you’re calling to make an appointment…
So we don’t have anything for you this morning unfortunately,
but there are a few spaces available in the afternoon.
Let me see… I can book you in for one-o-five.

Umm… Do you have anything a bit later?

Let me just have a quick look… I can fit you in at two-thirty,
how’s that?


Do you have anything after four o’clock?

I have a two forty-five slot and that’s it. We’re very busy so
that’s all we have, I’m afraid. There’s nothing else.


Oh, OK.

Shall I put you down then for two-thirty with Dr Smith?

Can I have the two forty-five one, please.

OK then, I’ve put you down for two forty-five with Dr Jones.

Thank you.

Alright? You’ll receive a text confirming the date, time and location of your appointment.

OK, thank you very much.

Bye bye for now.

Good bye

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