Tenacity and Contact Center Networking Group (CCNG) hosted this webinar on the costs of turnover that many executives don't consider. You'll learn why so many call centers don't accurately measure attrition costs and how they can start getting serious about it. With no universal standard for measuring this costly problem, it's no surprise that so many aren't able to calculate this properly. Take a look and see what hidden costs you may be missing and how to remedy this in your own organization.
The Hidden Costs of Employee Attrition
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