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Is this hidden weakness destroying your business?

Just one so-so interaction can cost you customers – and you may never even know you’ve lost them!

That’s because every service transaction involves multiple perception points..

And at every one of those points, your customers form an impression about your business – positive or NEGATIVE.

If you’re not paying attention to each and every one of those perceptions points… you’re likely LOSING potential customers.

Watch the video to see what I mean – and how to fix it!

#business #customerexperience #customerservice #perspective #customerrelations

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

#customerservice #customerexperience #customer #businessgrowth #businessideas

If you enjoyed this video you may want to watch Ron in action again here: [ Ссылка ]

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