Help your customer service managers identify and utilize the best KPIs for outstanding customer service with this online course.
Create your free account, get access in a few clicks, and start training right away: [ Ссылка ]
What's covered in this course:
*The best KPIs for outstanding customer service
*How a smart dashboard can help you effectively track KPIs
*Utilizing KPIs to optimize customer service operations
Why your teams need this course:
It’s important for customer service managers to measure their team’s success as well as their own. KPIs can help them do this. In this course they’ll learn which KPIs are most important for customer service teams, effective methods for tracking individual KPIs, and how to use KPIs to improve customer service operations.
Watch the Customer Service Mastery course collection:
[ Ссылка ]
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