Brian Kilcourse, Managing Partner of retail industry firm, RSR Research, discusses the top lessons retailers can learn from consumers.

To learn more, download your complimentary benchmark report from RSR Research and NetSuite, Commerce Convergence: Closing the Gap Between Online and In-Store ([ Ссылка ]).

Missed the past videos in the Research Insights series? Check them all out below.
• Why today’s in-store customer experiences are inadequate ([ Ссылка ])
• Steps Toward Achieving a Blended Digital and Physical Environment ([ Ссылка ])
• Top Lessons Retailers Can Learn from Consumers ([ Ссылка ])

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