Do you want to take your customer service game to the next level with a little bit of CX-tra flair? 🚀 Debuting CX-Wise, the one-stop editorial series for practical insights and tips from the frontlines of customer experience. Whether you're a customer-service pro or just starting out, CX-Wise has everything you need to make CX work for you. Check it out now: [ Ссылка ]
CX-Wise is for all those who are tired of giving 110% empathy to customers without receiving the same support in return. Go beyond the script with CX-Wise and connect with real stories from fellow agents, down-to-earth podcast conversations, and all things customer experience!
Get ready to raise the bar for customer service & beyond. [ Ссылка ]
The editorial has 4 components:
1. The CX-Wise podcast
In episode 1 of the podcast catch our most beloved CX influencer Shep Hyken speak about his early lessons in customer experience and decode how Amazon and other giants excel at CX, with a dose of humor and wit. Check out the episode here: [ Ссылка ] We have a stellar line up in the works. Subscribe now to be among the first to know.
This podcast is packed with industry insights from the biggest names in the industry. We've got Howard Tiersky, digital transformation pro, and CX coach Dan Gingiss and others lined up for the next episodes - and that's just the start!
2. CX-Diaries
Find heartwarming CX stories from fellow agents who went above and beyond to help their customers. Interested in participating and sharing your experience from the trenches? Leave a comment and we'll get in touch with you.
3. Words to the Wise
Practical advice for anyone who “cares”. We understand the unique problems you face every day. That's why we've curated a collection of insider tips and proven solutions that have helped others in your industry succeed. Plus, we've lined up some amazing guest speakers, including Sally Mildren who knows how to build a happier workforce for happier customers, and Vincent Washington who will reveal the secrets to achieving success in CX. Don't miss out!
4. Raise the CX Bar
Learn how you stack up against the best in the technology industry. Check out the ten most important CX metrics that tech companies should aspire to achieve. Check out the benchmark industry now.
CX-Wise is the ultimate platform for all you customer service professionals out there. It's not just about learning - it's a community that thrives on innovation and collaboration. So why wait? Join our community today, subscribe to our podcast, and let's blast off together into the exciting world of customer care. Let's get CXWiser - together!
About CX-Wise:
Get ready to level up your customer experience game with CX-Wise! Whether you're a seasoned pro or just starting out, our community of CX professionals will give you all the tools you need to tackle any challenge. We'll dish out practical insights, actionable strategies, and a ton of witty banter to keep you on your toes. Join us and share your own experiences, because together, we'll break through the clutter and supercharge your customers' experiences. Don't believe us? Check out our first edition of CX-Wise and see for yourself. Let's do this! [ Ссылка ]
Check out the first episode of the podcast here: [ Ссылка ]
Follow our YouTube channel for upcoming episodes of the CX Wise podcast and more videos about call center agent wellness and productivity, unified-CXM, customer experience solutions, customer service tips, and more. Hit the subscribe button now to get notified when the next video drops.
About Us:
At Sprinklr, our mission is to enable every organization on the planet to make their customers happier.
Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
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