In presentations delivered to students in the Master of Engineering Management program at Northwestern University, the voices of Corning's performance excellence team share how the organization developed a value creation system across all disciplines within the corporation.

Don McCabe, former senior vice president, manufacturing and performance excellence, provides an overview of the performance excellence system; Kristine Dale, director, performance excellence, fleshes out the deployment aspects; and Roger Ackerman, Jr., performance excellence facilitator, offers insight into using quality tools in a commercial application.

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