An autodialer or automatic phone dialer allows call centre agents to dial out a list of contacts automatically, one after the other. Auto Dialer or Outbound Dialer (OBD) reduces the time taken to call a huge list of numbers by almost 50% and increases agent productivity.
Depending on your requirements, you can play a greeting, ask for an IVR input & more before connecting a customer to an agent. The calls can then be routed to agents depending on preset conditions.
Benefits of using an Auto Dialer:
1. Saves time
2. Eliminates manual number dialling
3. Reduces the manpower required
4. Increases productivity
5. Increases sales & revenue
This feature is available to all Exotel customers at request - just reach out to our support team and we'll enable it for you.
To find out more about this feature, explore: [ Ссылка ]
