New generative AI capabilities in Amazon Connect are helping businesses reimagine customer, agent, and manager experiences to improve business outcomes. With a one-stop optimization suite, Amazon Connect helps you continuously improve with generative AI–powered agent assistance, augmented conversational analytics to uncover trends and automatically identify agent coaching opportunities, automated customer profile generation, and improved chatbot design and self-service experiences. Join this session to learn how new built-in generative AI capabilities in Amazon Connect can enhance your contact center and customer experience.

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