Train your managers on the different types of vulnerable customers and show them how to protect vulnerable customers with this course.
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What's covered in this course:
--Different types of vulnerable customers
--The importance of protecting vulnerable customers
--How to devise and implement a strategy for protecting vulnerable customers
Why your teams need this course:
This course will help team leaders, managers, and business owners to examine their policy – or develop a new policy – for dealing with vulnerable customers. This should include training staff to recognize and respond to a range of characteristics of vulnerability. As a result, they’ll take vulnerable consumers into account at all stages of product and service design.
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