Will Guidara, who took the helm of New York City’s Eleven Madison Park at age 26, and turned it into the top restaurant in the world ([ Ссылка ]) — says one of the biggest secrets is this:
Success “has less to do with what you’re serving and how you serve it, but how you make people feel.”
This is what Guidara has dubbed “Unreasonable Hospitality,” which is also the title of his bestselling book. In conversation with Ken Shropshire, Senior Advisor to the Dean for Wharton's Coalition for Equity and Opportunity, he says that doing more when others do less, connecting with customers and constituents, is the way to make everyone feel they are being served.
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The 5th annual Ideas We Should Steal Festival® presented by Comcast NBCUniversal took place on December 2022, hosted in the Ralph J Roberts Forum of the Comcast Technology Center in Philadelphia. We scoured the country for the ideas, changemakers, and innovators who are transforming cities and brought them to Philadelphia to share their successes.
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Thumbnail photo by Theodore Wyss-Flamm
Video recording by Creative Outfit [ Ссылка ]
