Frequently Asked Questions About Processing Times
-General
Why is my form type or office not listed?
If your form type is not listed on the processing time webpage, you may submit an inquiry if your case has been pending more than six months. Please note that is a default timeframe for inquiring. You should not necessarily expect a decision in that timeframe. We are working to develop processing times for all forms, form categories, and offices. We will continue to add forms, form categories, and offices to the public website as they become available.
Where should I look for my processing time if my receipt lists the National Benefit Center (NBC)?
If the “USCIS Office” is the National Benefits Center (NBC) and you have filed an employment-based or family-based Form I-485, a Form N-400, or a Form N-600, you should check processing times for your local field office. You can use our Field Office Locator if you need help determining your local office (scroll to the bottom of the page).
Where can I find my receipt number?
Please see the more information page for how to identify your receipt number. If you filed online or linked a paper application to your USCIS online account, you can find your receipt number in your account. You may also call the USCIS Contact Center if you no longer have your receipt number. Our toll-free number is 800-375-5283 (TTY 800-767-1833) and our hours of operation are Monday to Friday, 8 a.m. to 8 p.m. Eastern.
-Case Inquiries
I think my case is taking too long; when can I submit a service request?
After you obtain your processing time, a tool will appear to help you determine whether you can contact us with questions about your case. Enter your receipt date, which can be found on your receipt notice, into the text box. If your case is outside normal processing times (beyond the time to complete 93% of adjudicated cases or beyond 130% of the cycle time), you will be provided a link for submitting an inquiry. If your case is within normal processing times, you will be provided an estimated date for when you can contact us. Please check back periodically because processing times may change.
Why are the processing times increasing for the form type I submitted?
Many factors may affect how long it takes USCIS to complete an application, petition or request, such as the number of applications, petitions, or requests we receive, workload and staffing allocations, the time a benefit requestor takes responding to a request for more information, as well as policy and operational changes, among other factors.
I have been waiting longer for a decision than the time displayed for my form type and office. Why?
Many factors impact processing times, including the number of applications, petitions, or requests we receive, workload allocations, and staffing levels, among other factors. Case-specific factors may also make an individual adjudication more complex, requiring additional adjudicative time. Some of these factors can also be influenced by the benefit requestor, such as if an application, petition, or request is incomplete when we receive it, or if an applicant, petitioner, or requestor receives a request for more information or misses an appointment for biometrics submission or interview.
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Disclaimer: The testimonials, case results and/or endorsements do not constitute a guarantee, warranty, or prediction regarding the outcome of your legal matter. The information you obtain at this site is not, nor is it intended to be, legal advice. You should consult an attorney for advice regarding your individual situation. We invite you to contact us and welcome your calls, letters and electronic mail. Contacting us does not create an attorney-client relationship. Please do not send any confidential information to us until such time as an attorney-client relationship has been established.
