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Table of content [ Ссылка ] of this Video:

0:20 WHAT IS ROOM SERVICE / ROOM SERVICE DEFINITION

Room Service is a personalized service offered by medium or large luxury hotels which provide their guests unique opportunity to order & enjoy food & beverage in their own room which ensures privacy, convenience & great dining experience.

0:39 REASONS BEHIND OFFERING ROOM SERVICE

1: Many hotels makes significant amount of profit out of room service.

2: Well managed room service gives a competitive advantage in market.

1:38 WHY GUEST PREFERS ROOM SERVICE

1: Room Service helps to attract business travelers as they are very concerned about their privacy & time.

2: Honeymoon couple usually loves to eat in room to make things more romantic.

3: Many guests want to have food in casual way by wearing normal cloth, watching TV etc.

2:38 WHY SOME GUESTS DON'T WANT TO TAKE ROOM SERVICE

1 - generally room service is priced high. Budget guests normally do not prefer to pay extra for having food in room.

2- In rush hour, especially in the morning, sometimes it takes time to deliver service in time which makes guest unhappy.


3:19 QUALITIES OF A PROPER ROOM SERVICE

1-Prompt response, Proper greeting, and polite behavior while ordering through telephone.

2-Appropriate suggestions from order takers.

3:56 TYPES OF ROOM SERVICE

1. Centralized Room Service.
2. Decentralized Room Service.
3. Mobile Room Service.

4:09 WHAT IS CENTRALIZED ROOM SERVICE

Centralized room service offers all items to be delivered from main kitchen and a general waiter will serve the foods in place of specialized room server.

4:28 WHAT IS DECENTRALIZED ROOM SERVICE

Decentralized room service offers very limited number of food & beverage items to be served in real quick time.

4:48 WHAT IS MOBILE ROOM SERVICE

Mobile room service also offers very limited number of food & beverage but specialty of this service is that a dedicated elevator is kept especially for this service to reach out guest room fast.

5:07 HOW TO TAKE ROOM SERVICE ORDER

1. First answer the phone within 3 rings by wishing according to the time of the day. Order taker must introduce him or herself cordially with his name and make guest aware that he or she has called in room service.

2. Easiest way to impress a guest calling to room service is addressing by his name.

6:22 HOW TO DELIVER ROOM SERVICE ORDER

1. First check you have come to the right room number. After being ensured about room number, knock at the door.

2. Greet the guest according to the time. And enter the room and put the tray where guest prefers.

3. Then repeat each and every item from guest check to ensure that you have come with right items. Also inquire whether guest want anything else.

7:01 AFTER ROOM SERVICE ISSUES

After delivering service finally it’s time to remove used tray and table. It will depend on the hotel’s policy. There may be special staffs from tray removal or housekeeping unit may perform such duties. Try to get guest comment or complaint in order to improve your service quality. Add guest suggestion and feedback in your planning.

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