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In the New York Times bestseller Crucial Conversations authors Kerry Patterson, Al Switzler, Joseph Grenny, and Ron McMillan give you a treasure trove of research-backed tools for talking when the stakes are high.
0:00 Intro
0:50 What Are Crucial Conversations?
1:44 Common Mistakes
2:56 Benefits of Effective Conversation
4:28 How to Master Crucial Conversations
5:30 Know Yourself
6:41 Prioritize Safety
8:55 Control Your Emotions
10:10 Share Your Stories
11:11 Be Open to Other Perspectives
12:49 Move from Conversation to Results
13:19 Conclusion
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