To be successful as an inside sales manager, you should have strong leadership skills and ensure that inside sales employees comply with company policies. Ultimately, an exceptional Inside Sales Manager should be able to communicate effectively with inside sales employees and customers as well as demonstrate excellent problem-solving and analytical skills.

Inside Sales Manager Responsibilities:

Recruiting, training, and supervising members of the inside sales team.

Educating inside sales staff on effectively answering common customer questions.

Collaborating with the marketing department to ensure that the inside sales staff receive quality leads to pursue.

Maintaining an accurate record of all leads and actual sales.

Preparing accurate sales forecasts to assist the company in making sound business decisions.

Regularly evaluating the performance of the inside sales team.

Evaluating current sales practices and procedures to determine whether they are effective in generating sales.

Recommending and implementing improvements to current sales practices and procedures as needed.

Addressing and resolving customer complaints.

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