APMG International presents the 8th Episode of our popular Level Up panel Q&A show - Level Up your Business Relationships. We know great relationships help businesses thrive, grow and become more resilient. Whether you are thinking about business relationships between organisations, or between colleagues this episode will help you Level Up your business relationship management skills, techniques and behaviours.

Host: Nick Houlton
Question Master: Suchitra Jacob

Panelists:
Suresh GP, Managing Director, TauB Solutions
Marleen Lamont, Chief Development Officer, Business Relationship Management Institute
Baziel Barends, Founder, Radishweed Consulting
Paul Wigzel, Head of Learning, QA Ltd
Stephan Brendel, Regional Lead, APMG-International.

Focus Topic - Role of the BRM

Our special guest presenter this week is Marleen Lamont, who is the Chief Development Officer at Business Relationship Management Institute. Marleen discusses the role of the Business Relationship Manager (BRM), why become a BRM and how to go about upskilling into the role.

Thank you for watching the eighth episode of Level Up. Subscribe to our YouTube for our next event: @APMG International

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00:00:00 - Introduction
00:05:30 - How can we get senior management to buy into the relationship management concept?
00:11:49 - How do you maintain a strategic view, most of our BRM’s seem to spend their days dealing with operational issues?
00:16:34 - Is there a future for a BRM in a company undergoing a digital transformation?
00:21:47 - We are adding a new BRM to our existing small team of BRM’s. Do you have any tips on how to integrate the new BRM rapidly?
00:24:05 - How do you manage relationships with your business partner in a virtual world?
00:25:57 - I have just started as an account manager/BRM at work. What certification courses should I consider?
00:29:38 - Focus Topic: Role of the BRM
00:48:50 - What are some of the leadership competencies required of a BRM?
00:51:52 - With more IT departments being split into providers, how does that impact the role of the BRM?
00:54:27 - Final thoughts
01:00:48 - The next APMG Level Up episode

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