Referral Management is the process by which patients are transitioned to the next step in their care.

Oftentimes what we're thinking about when we think of referral management and the referral process is a referral from the primary care office to the specialists. But it's also happening from specialists to specialists as well as from hospital to primary care and even hospital to specialists as well.

Another thing that we know is that referrals are oftentimes happening at a very critical time for the patient. So it might be a change in their diagnosis that's requiring a referral, or maybe even an escalation in symptoms for that patient.

A referral management platform supports internal staff to send complete referrals and also offer faster scheduling for that patient. A referral management platform should also they'll take communication between offices and between offices and patients. So all three parties should always be in the loop through the referral management platform.

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