How do you say NO? One strategy is called the Broken Record Technique, and it's based on the idea of resisting the temptation to alter your refusal each time the other person makes the same request. Instead, we repeat and shorten what we have already said. This communicates the fact that we cannot be worn down by to a YES. Here's how to use it. One of a series of posts to mark the release of the second edition of The Assertiveness Workbook.

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