What is CRM (Customer Relationship Management) | Salesforce Certification Videos
CRM stands for CUSTOMER RELATIONSHIP MANAGEMENT.CRM is a technology for managing all the company's relationships and interactions with customers and potential customers and stores customer contact information.It actively tracks and manages the customer information.It connects the entire team with the simple goal to improve business relationships. It also delivers the instant insights and recommendations.
What is CRM?
Customer Relationship Management
Core of IT Industry
Purpose
Keeps an eye on each and every details of customer
Past requirements, issues, future plans
Result
Ensures customer’s complete satisfaction
Salesforce is a CRM tool
Salesforce Training for Beginners [Updated 2021]
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