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NetSuite CRM (Customer Relationship Management) is a centralized repository of real-time customer information and data that’s seamlessly integrated with the rest of NetSuite. It provides visibility across the entire customer lifecycle—from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support. In addition to offering traditional CRM capabilities (such as sales force automation, customer service management and marketing automation), NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated ecommerce capabilities.
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