Customer Experience is a hot topic these days. Many organisations across the globe are investing in improving customer experience to stay competitive. However most efforts on improving customer experience is utilising traditional CX technical competencies.
Bringing in Emotional Intelligence in how you design and improve customer experience can provide a competitive advantage and supercharge your CX capabilities. In particular, integrating competencies like Emotional Self Awareness and mindfulness, Emotional Self-Control, Empathy, and Organisational Awareness can be highly practical in improving Customer Experience.
Please join me and Sandra in this fun and enlightening discussion on how Emotional intelligence can supercharge your Customer Experience
If you are interested to learn more please check out our courses at Sprint Agile [ Ссылка ]
Or follow us on LinkedIn:
Arash Arabi [ Ссылка ]
Orod Semsarzadeh [ Ссылка ]
Special thanks to Sandra Thompson for being on our show
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