While at HITEC 2024 recently I chatted with Henry Schwartz, VP & CIO with OUTRIGGER Hospitality Group shares his thoughts on hotel technology and security. Key takeaways include:
1. Data Security: Ensuring customer data remains secure is a daily challenge. They focus on preventing data leaks and protecting intellectual property.
2. Guest Experience: Technology should enhance guest experiences without being intrusive. Basics like reliable Wi-Fi and seamless display casting matter.
3. Staying Diligent: Cybersecurity requires constant vigilance; hackers are always trying to breach systems.
4. Back to Basics: Rather than chasing the next big thing, hotels should focus on integrating existing technology seamlessly.
5. Device Proliferation: Guests carry multiple devices, emphasizing the need for user-friendly tech.
