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How to delight your customers every time they interact with your business:​
Organizations looking to level up their service often make this mistake: They focus first on their internal processes, operating procedures, and team behaviors.​

​The problem? None of that can tell you what's most important when it comes to service -- how your customer experiences the service you provide.​

​That's why one of the FIR frameworks I teach new clients and their teams is the Six Leves of Service. The Six Levels of Service helps you understand how good or bad your service is right now – from your customer's point of view. Watch the video to discover how to apply them in YOUR organization...​

#customerservice #customerexperience #customer #businessgrowth #businessideas

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

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