Grant Lenahan, principal analyst at Appledore Research, discusses the progress that network operators are making as they introduce automated processes into their operations, noting that important steps have been taken that are helping telcos to trust automation and benefit from the outcomes. Lenahan also talks about the impact of automation on telco staff skills requirements, the lessons learned so far, and the challenge of endless evolution as automation plays an increasing role in telecom operations.
Featuring: Grant Lenahan, Principal Analyst, Appledore Research
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