I know loads of people have had this problem like I had when I first tried to redeem the content.

It's caused by people not redeeming the content once they click to get the free games and it means they can not access the games even if they haven't downloaded any of them.

The fix is to go into account management, click on transaction management then go onto the services list and it should be under the Playstation Network Promotions, there you can redeem your games again.

I hope it helped, please rate and share this video to others having the problem, thanks :)

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