In this 01:14 video, Harini discusses the significance of customer expansion and the contact center's role in driving growth. She highlights the importance of leveraging front-line intelligence to improve products and services based on customer feedback and emphasizes the need for a closed loop between the contact center and product/service teams to ensure continuous improvement.
“Building a system of connection among our teams that allows them to understand the customer’s feedback will be mission critical to driving the organization's expansion and growth.” – Harini Gokul
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