Book: Learning resource for mediator training on asking questions - 2 mins
This video introduces the book ‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’, authored by Gerry OSullivan, New Society Publishing.
A mediation course to advance your skill set is also available based on this book:
[ Ссылка ]
Knowing how to formulate and ask incisive mediation questions to get to the core of a conflict, challenge entrenched positions and shift perspectives of parties are the main challenges for mediators and the key to successful conflict resolution. This book provides readers with an advanced mediation skill set and mediation tools to develop and ask strategic mediation questions that result in successful outcomes in Workplace, Civil and Commercial, Community, Family mediation sectors.
There are sample templates and questions based on neuroscientific research and psychological concepts.
Mediation courses have been developed to demonstrate the theory outlined in the book and show its application in practice through filmed roleplay demonstrations.
[ Ссылка ]
ENDORSEMENTS OF THE BOOK:
“Gerry O’Sullivan has written a wonderful, well-researched, fascinating and practical toolkit for mediators. It is a terrific read, and one you will relish and be grateful for.”
“Mediators have to work in the moment, exercising their intuition in a flash as to what to do next and how. This book will help to develop the internal base from which such intuitive insights emerge.”
Tony Allen,
Mediator and Senior Consultant to CEDR, U.K.
Kenneth Cloke, mediator and author of The Dance of Opposites: Explorations in Mediation, Dialogue and Conflict Resolution Systems Design, California
“.... stands out among all teaching, self-help and learning books for mediators .... because it touches the part of a mediator’s art which most professionals only reach through sweat and blood during many mediations: the art of knowing how, when and why to ask the timely felicitous questions.
Irena Vanenkova, international mediator, Moscow, Russia (former executive director of International Mediation Institute 2007-2018)
“At long last mediators have a valuable guide in the Mediator's Toolkit......Highly recommended for facilitators and negotiators as well as mediators.”
Jennifer Beer (author of The Mediator's Handbook; Negotiation instructor at the Wharton School, University of Pennsylvania)
“The Mediator’s Toolkit is a most welcome, useful, and sophisticated addition to the mediation and conflict coaching field.....It will be a reference book for the serious hands-on professional for years to come.”
Dr. Antje Herrberg, CEO, MediatEUr; Adjunct Professor in Peace Mediation, College of Europe; Former Member of the UN Standby Team for Mediation
"Thoroughly enjoyable read as well as an invaluable resource for mediators in training and for experienced mediators, which will become an immediate ‘classic’."
Treasa Kenny,
Edward M. Kennedy Institute for Conflict Intervention, Maynooth University, Ireland.
"As a mediator and trainer this is a must have book. O’Sullivan’s examples and cases are reflective of a mediator’s reality making the toolkit a valuable book to buy in hardcover and keep on the desk."
Juan Diaz-Prinz,
U.S. Institute of Peace
“The Mediator’s Toolbox is a rare thing indeed - a practical manual built on a solid foundation of knowledge and theory. Set out in an engaging, user friendly format, this book fills a crucial gap in mediation skills and practice.”
Sabine Walsh, President, Mediators’ Institute of Ireland,
Course Director, MA Conflict Management, St. Angela’s College Sligo
“It provides mediators with a clear conceptual framework to structure their questioning, clearly sets out the theoretical and psychological underpinnings to these techniques ...it is an invaluable resource to all those looking to resolve conflict.”
James South,
Mediator and Managing Director, The Centre for Effective Dispute Resolution (CEDR), London.
