I want to share with you 3 customer retention strategies you need to use to stop stressing and start retaining more customers. If this is a topic you're interested in, download the customer retention strategies reference guide: [ Ссылка ] and check out my blog at [ Ссылка ].

The first strategy is killing curiosity. It might sound counterintuitive at first, but look at the big companies like Google and Amazon and you will see why this works. It will actually help your business, if you tell your prospects about their other options on the market. It will make you a trustworthy source of information and your customers will be more likely to choose you over the competition.

The second strategy is to stay close to your stakeholders, proactively and at scale. Know who all your stakeholders are and remember that even the ones at the bottom of the pyramid can sabotage your success as a company.

The third strategy is to audit your customer conversations by answering a series of questions:
- Have your conversations moved your relationship forward?
- Have your conversations improved your customer?
- Is the relationship you have building confidence in your organisation?

If you want to become a true advisor your customer never wants to leave, here's what you can do:
- Start using these 3 customer retention strategies today
- Don't forget to check out my blog at [ Ссылка ]
- Make sure you subscribe to this channel to be notified whenever I upload a new video: [ Ссылка ]
- Leave a comment with any questions you might have - I want to get to know you and your expectations!


If you are new to my channel, let me introduce myself:

I am a customer growth author, speaker, consultant, and business relationship specialist. I help key account leaders become the advisers their customers never want to leave. I have spent close to 80,000 hours obsessing over how businesses win with customers, and that makes me the right person to tell you how to grow your customer relationships.

свернуть