In places like Ontario, many tow truck companies are associated with shady practices. The "first to arrive" system has resulted in a wild wild west on roads, where there are effectively turf wars between tow trucks, driving recklessly and literally fighting to get to the customer. And the reason they are willing to fight so hard is the huge amount of money at stake. These tow trucks companies are known to associate with repair shops performing expensive and often unrequired repairs, making these claims to insurance companies, and for which the tow trucks get a kickback. Worst of all, drivers are highly vulnerable to these business practices, as they are often disoriented and in a state of shock after an accident when these types of tow truck companies arrive and pressure them to take their car to the tow truck's repair shop of choice.
In this case in Toronto, a man refused to pay for any of the repairs on his car after his car was taken by a tow truck to a repair shop of the tow truck's choosing. The repair shop continued to make repairs on it, and the man continued to refuse to pay. The repair shop eventually sought to sue the man to force him to pay for the repairs.
But justice was served. The repair shops explicit violation of consumer protection laws, including not giving an estimate to the money on repairs, changing his work order after the man had signed it, and continuing to do repairs despite not having authorization from the man, meant the repair shop had not come to court with "clean hands" (pun intended). As a result, despite their expenses incurred on repairing the man's car, they were not entitled to payment for their work, and the lawsuit was dismissed.
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