Consumer Protection Act 1986
The Consumer Protection Act, 1986 (CPA) is an Act that provides for effective protection of interests of consumers and as such makes provision for the establishment of consumer councils and other authorities that help in settlement of consumer disputes and matters connected therewith.

The Consumer Protection Bill, 1986 seeks to provide for better protection of the interests of consumers and for the purpose, to make provision for the establishment of Consumer councils and other authorities for the settlement of consumer disputes and for matter connected therewith. (f) right to consumer education.

Consumer Rights

Right to Safety- Before buying, a consumer can insist on the quality and guarantee of the goods. They should ideally purchase a certified product like ISI or AGMARK.

Right to Choose- Consumer should have the right to choose from a variety of goods and in a competitive price

Right to be informed- The buyers should be informed with all the necessary details of the product, make her/him act wise, and change the buying decision.

Right to Consumer Education- Consumer should be aware of his/her rights and avoid exploitation. Ignorance can cost them more.

Right to be heard- This means the consumer will get due attention to express their grievances at a suitable forum.

Right to seek compensation- The defines that the consumer has the right to seek redress against unfair and cruel practices or exploitation of the consumer.


Consumer Responsibilities

Responsibility to be aware – A consumer has to be mindful of the safety and quality of products and services before purchasing.

Responsibility to think independently– Consumer should be well concerned about what they want and need and therefore make independent choices.

Responsibility to speak out- Buyer should be fearless to speak out their grievances and tell traders what they exactly want

Responsibility to complain- It’s consumer responsibility to express and file a complaint about their dissatisfaction with goods or services in a sincere and fair manner.

Responsibility to be an Ethical Consumer- They should be fair and not engage themselves with any deceptive practice.

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