Follow a day in the life of John, a hotel concierge at the prestigious Park Hyatt Hotel. This behind-the-scenes look shows what it takes to be a successful concierge - providing 5 star service to hotel guests and VIPs.

See how John handles guest requests, schedules services, offers local recommendations, resolves issues, and ensures seamless experiences. Witness the skills and knowledge required in this fast-paced yet rewarding hospitality role. Gain insight into the concierge world from an experienced pro ready to provide exceptional service beyond expectations.

Discover if a concierge career is right for you!

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