"Stop thinking about what's most successful for your bank balance, and start thinking about what's most successful for you."
Alex Cheatle, CEO of Ten Lifestyle Group, speaks with Xquadrant's Founder, Richard Medcalf. Ten Lifestyle Group provides "Intelligent Support" concierge services to high net worth and affluent individuals around the world, with close to 1000 employees in 24 global offices.
We are continuing our season on "CEO Success Formulae", where highly impactful CEOs share what’s driven their success to date - and explore what it will take to reach the next level.
In this conversation, you’ll discover:
- The 5 criteria Alex used to determine his ideal business - and what the 'pub test' is
- The importance of designing a business model that incentivises incredible customer service (and where most of Ten's competitors went wrong)
- Why "high tech and high touch" is so powerful
- Why you might be failing to motivate one of your team
- Why Alex received a standing ovation... for firing someone!
Resources/sources mentioned:
- Ten Lifestyle Group ([ Ссылка ])
- The Impact Multiplier CEO Podcast home page ([ Ссылка ])
- Remember to download your copy of The CXO's Checklist for Challenging Times! ([ Ссылка ])
For full show notes, head to [ Ссылка ]
