The Litter-Robot 4 is equipped with OmniSense detection that utilizes laser and weight sensor technology to provide real-time litter and waste drawer levels.
During each cycle the unit will measure the waste drawer capacity and check if the waste drawer is full. The Waste Drawer level will be displayed on the Whisker App.
If the Waste Drawer level on the App is not accurately representing the level in the waste drawer, there are a few inspection steps you must check in order to solve the problem. Please follow the troubleshooting steps in this video.
For additional information or support, please visit whiskersupport.com.
🕒 Timestamps:
00:00 How to tell inaccurate waste gauge
00:31 Emptying the waste drawer
01:38 Clean the sensors
02:30 Remove and clean the bonnet and globe
03:32 Reinstall the bonnet and globe
04:24 Update firmware
05:51 Recalibrate the DFI
07:58 Contact whisker support
⚙️ Inspection and fix for Litter-Robot 4 inaccurate waste gauge:
Test these steps in order until you find the root of the problem. From there you can follow our step-by-step guide to fix it.
- Check to see if the waste level on the app is accurate
- Empty the waste drawer and replace with a new liner, ensuring the bag is fully inserted and fitted to the sides of the drawer. Then run a cycle and check the app.
- Wipe the curtain sensors located at the top of the bezel using a cloth. We highly recommend vacuuming the curtain sensors, you can use a cotton swab to clean the inside of the curtain sensors. Then run a cycle then check the app.
- Turn the unit off and unplug. Press and hold latches on the side to remove the bonnet. Grab the black handle on top of the globe and lift the globe off its base. Inspect and clean the seal strip then reinstall and turn on.
- Open the Whisker app and select your Litter-Robot unit. Tap on “Settings” and check if there are any firmware updates. After updating, reset and cycle.
- Recalibrate the sensors. Take out and clean the waste drawer and place plain white paper on the bottom. Insert the waste drawer and power the unit off. Press the buttons in order: Connect, Reset, Connect, Empty, Cycle. This will prompt a lamp test, if successful it will result in a yellow light with a flashing blue light. If the test fails it will show a yellow light with a flashing red light.
If you have any questions, contact our customer experience staff at support@litter-robot.com.
Consult our related support articles or contact our team.
🛠️ Support Articles:
Litter-Robot 4 Waste Liner Holder Installation Guide
[ Ссылка ]
Litter-Robot 4: Troubleshooting Inaccurate Waste Drawer Gauge
[ Ссылка ]
Visit our support center for more helpful articles or contact our team via chat, phone or email: [ Ссылка ]
Warranty information: [ Ссылка ]
Subscribe for more tips and troubleshooting guides to keep your Litter-Robot running smoothly! 🐱✨ #LitterRobot #CatCare #TroubleshootingTips
/ @litterrobot
[ Ссылка ]
