In a panel hosted by Oren Harris, Merchant App Experience Lead, learn best in class strategies for providing app support, as well as how to effectively work with merchants to grow a loyal base of app users and advocates.

1:27 - Introductions to our Shopify App developer panelists
7:00 - What does your support structure look like for your Shopify App?
19:26 - What are some of the proactive measures you take on to automate some of your support tasks?
30:55 - How do you deal with rude or aggressive support requests?
44:58 - What's the future of your support efforts for your Shopify App?


Resources our partners mentioned...
TextExpander for support automation: [ Ссылка ]

Help Scout for customer service automation: [ Ссылка ]


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