Presented by: Kristen Harknett, PhD, University of California, San Francisco, and Daniel Schneider, PhD, Harvard University
This presentation will explore the prevalence and types of workplace technologies that have emerged in the U.S. service sector over the past 4 years. Learners will review survey data from around 20,000 U.S. service sector workers to document change over time in workplace technologies, and to examine the consequences of different types of workplace technologies on worker well-being.
