In this video Stephen Mann lists the benefits of adopting Enterprise Service Management (ESM).
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This is the 13th video in the #ITSM101 series. Here's the complete playlist: [ Ссылка ]
With the right service management solution, you can configure custom workflows, and route incoming service requests to the right agents/teams.
The new Forrester Wave™: Enterprise Service Management, Q4 2021 names Freshservice a very strong performer and recognized Freshservice for making the tool 'easy to use'. With more than 2,000 listings, the Freshservice marketplace is among the largest project management tool to support the organisations recent trends effectively.
Find out how ESM is relevant to specific teams: [ Ссылка ]
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#Freshservice #ITSM #ESM
