For the first time ever, iFixit is branching out from our core business of selling parts and tools. We're going to start selling software—the same software that we use to run iFixit. This is something that astute observers may have expected from the development, and success, of Make: Projects.
User manuals are stuck in the 20th century. Even the best manuals are still distributed as static PDFs. Service technicians are often stuck with documentation that is months, if not years, out of date. Users hate IKEA-style manuals with vague instructions, confusing graphics, and no photos.
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