Learn how the ServiceNow Knowledge Management process and application work to deliver useful information to the right people at the right time. Whether you’re preparing for ServiceNow’s CSA certification exam or just bumping up your ServiceNow Knowledge knowledge, by the end of this video you’ll understand how the platform uses Knowledge Bases, Knowledge Categories, Knowledge Articles, and Knowledge Feedback to make doing work in ServiceNow work better.

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0:00 ServiceNow Knowledge Management Fundamentals
0:24 What You Will Learn
1:27 What is Knowledge Management
2:26 Knowledge Management Data Model
5:51 ServiceNow Knowledge Bases
8:56 ServiceNow Knowledge Categories
12:14 ServiceNow Knowledge Articles
16:56 ServiceNow Knowledge Feedback
19:42 What You Learned

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