Is Microsoft Word or EndNote freezing and stopping responding (crashing)? In this short tutorial, I show how to fix EndNote and/or Word not responding when the two software products are used together.

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Here are the steps:

In Windows:
1. Close EndNote
2. Make a backup of your Word document.
3. In Word, in the EndNote ribbon, click on 'Convert Citations and Bibliography' then click 'Convert to Unformatted Citations'.
4. Press [Ctrl]+A on the keyboard to highlight everything.
5. Press [Ctrl]+6 (above the 'T' and 'Y' keys) to remove any additional hidden field codes.
6. Press [Ctrl]+C to copy the highlighted text.
7. Open a new document and press [Ctrl]+V to paste.
8. In the new Word document, in the EndNote ribbon, click on 'Update Citations and Bibliography'.

In macOS:
1. Close EndNote
2. Make a backup of your document.
3. In Word, in the EndNote ribbon, click on 'Convert Citations and Bibliography' then click 'Convert to Unformatted Citations'.
4. Press [Apple]+A or [Command]+A on the keyboard to highlight everything.
5. Press [Apple]+6 or [Command]+6 (above the 'T' and 'Y' keys) to remove any additional hidden field codes.
6. Press [Apple]+C or [Command]+C to copy the highlighted text.
7. Open a new document and press [Apple]+V or [Command]+V to paste.
8. In the new Word document, in the EndNote ribbon, click on 'Update Citations and Bibliography'.


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