Here’s the reality: We are all going to get some bad reviews at some point. I’ve had over 7000 reviews, and a couple hundred of them have been 2-3 star reviews. I don’t even read them anymore at this point. 🤷

But here’s my take: Always stay calm, respond accordingly, and do not take it personally. The review response is meant for future guests who might read that.

Best way to connect with Rafa Loza:
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STR Course Application:
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