Apart from freeing up your team’s time by deflecting tickets, a great #SelfService experience delights your users and makes them want to come back for more.

In this video, Sanjeev NC , our resident #ITSM expert, will walk you through the 4 steps that will help you implement the best possible self-service experience for your end users:
1. Research
2. Design
3. Launch
4. Improve

You will also learn how to come up with a self-service map and the best ways to market your implementation within the company.

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