My new communication book for leaders in coming in 2015!
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In this book I discuss my proven, practical, six-step IMPACT process to improve the way you personally communicate with others in an one-on-one setting, in front of groups and through the media. Better communication leads to improving your bottom line, enhancing relationships, leading/empowering others, building teams, gaining and retaining customers, managing change, reducing stress and giving better service.
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