NICE has announced Enlighten Actions, an innovative artificial intelligence based solution that uses #generativeAI to create smart and humanized connections with your customers.
The new product combines highly specialized #AI models with broad generative models like #ChatGPT, to measure agent behaviour and customer satisfaction in real-time. It can even detect complaints as they occur, so you can take action without delay!
Enlighten Actions powers agent experience, supervisors and quality assurance teams for improved productivity and enhanced customer experience.
This is just one breaking story we have coming out of Enterprise Connect 2023 here in Orlando, Florida.
Stay tuned for all the latest updates as they happen
#EnterpriseConnect #EC23 #CXNews #ContactCenter #customerexperience
