Listening to both customers and colleagues to gather insights and information is a key ability that successful people possess. Tony Salvador shares some strategies for being a better listener: to lose preconceptions, to be vulnerable and open to new ideas, and to not be afraid to hear what we'd rather not hear.
Tony, in his role as Senior Principal engineer, currently directs research in the experience Insights Lab within Intel Corporation. Tony leads a team of social scientists and business analysts to look for, find and develop viable opportunities to create local, sustainable value with new high tech products, services and infrastructures. His ongoing research interests concern disruptive innovation practice, development and new market creation with an ethnographic perspective.
About the TED Institute: We know that innovative ideas and fresh approaches to challenging problems can be discovered inside visionary companies around the world. The TED Institute helps surface and share these insights. Every year, TED works with a group of select brands to identify internal ideators, inventors, connectors, and creators. Drawing on the same rigorous regimen that has prepared speakers for the TED main stage, TED Institute works closely with each partner, overseeing curation and providing intensive one-on-one talk development to sharpen and fine tune ideas.
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