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Option 1 - Return for Refund
We know no one wants to ground their printer and wait months for a replacement, so all customers can return their A1 and receive a 100% refund of their purchase. This means that you will need to repackage your printer and ship it back to us, just like you would do with a regular return.

Option 2 - Wait for Heatbed Availability and Replace It
Some of our customers might wish to keep their printer to avoid the return hassle, and simply replace the heatbed when the new one becomes available (expected around the end of March, as we plan to airship it to local warehouses).

If you prefer to keep your A1 printer and replace the heatbed when the new upgraded unit is available, we will provide a $120 discount voucher (equivalent discounts will be provided across different stores and regions) valid for any product in our online store as compensation for the extended wait, which will be provided when the heatbed is delivered.

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