If your HP printer is displaying a “scanner failure” or “unable to scan” error message, the scanner is experiencing issues. Follow the steps in this video to troubleshoot potential scanner hardware and software errors.
Chapters:
00:00 Introduction
00:53 Reset the printer
01:25 Check scanner bar functionality
02:06 Reinstall the printer software
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About HP:
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This video was produced by HP.
How to troubleshoot a scanner failure error on HP printers | HP Printers | HP Support
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