If your HP printer is displaying a “scanner failure” or “unable to scan” error message, the scanner is experiencing issues. Follow the steps in this video to troubleshoot potential scanner hardware and software errors.
Chapters:
00:00 Introduction
00:53 Reset the printer
01:25 Check scanner bar functionality
02:06 Reinstall the printer software
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About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
How to troubleshoot a scanner failure error on HP printers | HP Printers | HP Support
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