Find out what Mervi Sepp Rei, PhD, Klaus’ Data Lead thinks are the most important skills in customer service today, and how her work benefits those wanting to get smart about customer service data.

🎧 Listen in to learn:
- Why data literacy will help you persuade people that you are right.
- Why looking into the conversations from the quality perspective is absolutely crucial.
- How QA specialists' roles will change to take into account technological advances.

📝 Full transcript: [ Ссылка ]

This episode marks two firsts in the season. One: the first person from Klaus joining to talk about customer service careers. Two: The first person who thinks AI is coming for our jobs! But there is a lot of nuance in that answer.

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