Thales Teixeira is an Associate Professor at Harvard Business School, where he has taught MBA, doctoral and executive-level courses in Marketing Models, Digital Marketing and Ecommerce. He has consulted or advised top executives of over 15 of the Fortune 100 companies and is the author of dozens of articles published in trade press outlets such as The Harvard Business Review, The McKinsey Quarterly, Think with Google, and in academic journals. His new book is titled Unlocking the Customer Value Chain.

#DESCRIPTION
Thales Teixeira explains the concept of decoupling as it applies to the consumer value chain. He talks about how successful startups are basing their businesses on filling one customer need that is being missed by existing businesses. This includes offering an improvement or cost savings in one of the three areas of the value chain including value creation, value charging or value erosion covering the entire life cycle of the product or service.

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