Learn how to fix an incompatible or missing cartridge error on HP OfficeJet, ENVY, and DeskJet 4500 and 4600 Printers. For more information about incompatible ink cartridge' or 'ink cartridges missing' error displays,
Follow these steps to fix an incompatible or missing cartridge error:
- Go to hpsuresupply.com to check that your HP ink cartridges are compatible with your HP printer.
- Open the ink cartridge access door.
- Lift the lid of the Black cartridge.
- Hold the cartridge by its sides and remove it from the printer.
- Remove any protective tape that remains on the cartridge.
- Avoid touching the contacts and ink nozzles.
- Hold the cartridge by its sides and place it back into the right slot.
- Close the lid to lock the cartridge into place.
- Repeat this process to check the Tri-color cartridge, and then reinstall it into the left slot.
- Close the ink cartridge access door.
- If the error still displays on the printer control panel, continue to the next step.
- Clean the electrical contacts inside the carriage and reset the printer.
- Open the ink cartridge access door.
- With the printer powered on, disconnect the power cord from the printer and outlet.
- Lift the lid of the Black cartridge.
- Hold the cartridge by its sides and remove it from the printer.
- Repeat this process to remove the Tri-color cartridge from the printer.
- Dampen a coffee filter or lint-free cloth with water, and then squeeze it to remove any excess.
- In the slots where the cartridges were removed, wipe the electrical contacts to remove any ink or buildup.
- Allow the carriage to dry for at least ten minutes.
- Hold the Black cartridge by its sides and place it back into the right slot.
- Close the lid to lock the cartridge into place.
- Reinstall the Tri-color cartridge into the left slot, and then close the lid.
- Close the ink cartridge access door.
- Reconnect the power cord to the printer and outlet and the printer turns on automatically.
- If the error still displays on the printer control panel, continue to the next step.
- Replace one or both ink cartridges, as indicated by the error on the printer control panel.
- Open the ink cartridge access door.
- On the cartridge that needs replacing, lift the lid to release it.
- Hold the cartridge by its sides and remove it from the printer.
- Remove the replacement cartridge from its package.
- Pull the orange tab to remove the protective tape, avoiding the contacts and ink nozzles.
- Hold the new cartridge by its sides and place it back into its slot.
- Close the lid to lock the cartridge into place.
- If necessary, repeat this process to replace the other ink cartridge.
- Close the ink cartridge access door.
- Touch OK to confirm genuine HP ink cartridges are installed.
- For optimal print quality, perform an alignment. Touch OK to print the Alignment Page.
- Place the page face down in the lower right corner of the scanner glass, close the scanner lid, and then touch OK.
- With the alignment successful, touch OK, and then recycle the printout.
- If the error still displays on the printer control panel, service the printer.
- Contact HP for service and warranty options.
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